Automated Testing Over The Phone
Evaluate Employees Over The Phone Using IVR Technology
Database Systems Corp. (DSC) is a recognized leader in call center and computer related technology and has been in business since 1978. Our products include state-of-the-art phone systems and data collection software.
Using our advanced IVR call center technology, DSC has developed employee testing applications using our award winning IVR development software. IVR test respondents can take this examination during a specified time period. The response to each question can be timed to test the immediate recall of the test material. Likewise, the entire test can be timed to achieve the similar results.
Our automated employee testing solution combines Interactive Voice Response technology with testing processes and procedures. Test respondents participate in phone examinations, listen to recorded questions, and respond by pressing a touchphone digit(s).
Although our automated phone testing solution is ideally suited for multiple choice selections, this testing process can also record test participant's verbal responses. These responses can be organized and transmitted for evaluation by a test administrator.
This type of call surveying is highly effecient and cost effective. No monitor is required and the exams can be taken by the respondents from their home or office.
Contact DSC to learn more about our employee testing design, development and outsourcing services.
"Medtronic is the world leader in medical technology providing lifelong solutions for people with chronic disease. Medtronic offers products, therapies and services that enhance or extend the lives of millions of people. Each year, 5 million patients benefit from Medtronic's technology which is used to treat conditions such as diabetes, heart disease, neurological disorders, and vascular illnesses." - www.medtronic
Medtronic selected Database Systems Corp. to provide business answering services along with our employee testing IVR scripts. Medtronic employees call an 800 number hosted at our call center.
Callers enter an employee identification number on the phone keypad and listen to the current week's medical process or procedure. The employee then takes a short test and answers several questions to ensure that the training and information is properly understood.
This procedure is performed automatically over the phone using touch phone key responses.
Employee Testing By Phone Features
Our automated survey and IVR testing application includes the following features when using our call center outsourcing services:
Our automated employee testing soluion is a highly customized application. Our professional staff can design and develop your tests quickly and at an affordable price.
If you wish to develop these tests yourself, we provide the training and tools to accomplish this. Here are just a few additional features that make our phone testing software stand out from the rest.
- 800 Number and Test ID Verification
- Overall Timed Test or Individual Question Timing
- Simple To Complex Testing Scripts
- Database Access and Update
- Unlimited Test Questionaires
- Website and Server Data Access
- Text To Speech Converter
- Touchtone Response Recording
- Voice Response Recording
- Professionally Recorded Question Prompts
- Outside Phone Transfer Upon Test Completion
- Online Reporting
- Unlimited Test Questions & Responses
- Unlimited Test Menu Branching
- Text To Voice Data Question Insertion
- Randomized Test Questions
- Unlimited Recorded Digit Responses
- Unlimited Recorded Voice Responses
- Customized Summary Reports
- Test Question Time-out Feature
- Transfer Test Respondent To an Administrator
Call Us Today
Contact DSC to learn more about our IVR test systems and IVR outsourcing services.