IVR Application help desk IVR
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Help Desk Phone Solutions
Automatic Phone Answering Services

Help Desk Solutions and IVR Technology

help desk phone solutions Database Systems Corp. (DSC) is a leading call processing solutions provider specializing in the development of automated phone systems and phone application software.

DSC utilizes this technology at its own call centers where it provides call answering and voice broadcast services.

Our call processing technology is ideally suited for help desk applications. Automatic business answering services include intelligent call routing using our own IVR (Interactive voice response) software.

Help desk centers can become instantly more productive and efficient.

What Is A Help Desk?

    "A help desk is an information and assistance resource that troubleshoots problems with any type of product or service. Corporations often provide help desk support to their customers via a toll-free number and traditionally this service is performed at an in-house call center using support representatives."
Both businesses and community organizations are providing help desk assistance to its calling customers. Our help desk solutions provide self-help features that can be developed using IVR technology. Calls can be distributed to your customer service reps based upon caller information, whether its the caller id, the number called, or options selected by the caller using a phone keypad.

If your organization has distributed customer support representatives located in multiple locations, our Virtual Help Desk technology can provide even greater control and value to your organization.

Contact DSC to learn more about our help desk phone services and as well as our state-of-the-art phone systems. Visit our Phone Applications web page to view our other phone services.

National Small Business Alliance (NSBA)

help desk client

"The National Small Business Alliance was established by lifelong entrepreneurs who know first hand the challenges small business professionals face in today's fiercely competitive environment. To address these unique needs and requirements, NSBA has established relationships with major suppliers to provide the same discounts and privileges generally reserved for much larger organizations." - www.natlsba.com

NSBA utilizes our help desk phone system and IVR software to process incoming calls from registered clients. The help desk phone system answers frequently asked questions (through touchphone menu responses) and prompts the caller for an account number if the caller needs to speak with a customer support member. The call is then transferred to an agent.

Help Desk Phone Features And Applications

These are just a few or the features and applications of our help desk phone services:

  • Help desk software application
  • Online satisfaction surveys
  • Appointment scheduling
  • Follow-up date call backs
  • Email/fax response
  • Order tracking system
  • Make payments using credit cards
  • Obtain nearest business locations
  • Provide business hours and days
  • Record phone call information
  • Access and update database information
  • Access information from the web
  • Transfer caller to customer service rep.
  • Convert text data to speech
  • Provide online reporting

Call Us Today

Contact DSC to learn more about our help desk phone systems and services.