Phone Surveys Using IVR Technology
Since 1978, Database Systems Corp. (DSC) has been providing computer related technology particularly for the call center and telecommunications industry. Our products range from contact management software to call center phone systems and services.
DSC provides simple to complex phone survey applications using internally developed Interactive Voice Response (IVR) software. Inbound telephone surveys can be processed using this application. Outbound phone surveys can likewise be initiated by sending phone survey calls to respondents.
Our outbound IVR phone systems contact survey prospects and play an introductory message. The potential phone survey respondent is given several options to select from using an IVR prompting system. One of the options is to take this survey. Others may include the option to leave a voice message or talk with one of your representatives. Finally the respondent is given an option to simply decline to participate in the phone survey.
The automated surveys can be programmed to accept phone keypad responses or can simply record each question response for later transcription and analysis.
Contact DSC to learn more about our complete phone survey technology and outsourcing services.
Phone Survey Client - Yellow Book
"Founded in 1930, Yellow Book USA is the oldest and largest independent yellow pages publisher in America, with more than 500 directories serving consumers across 42 states and the District of Columbia.
At Yellow Book USA, our core values drive everything we do. We believe that if you can help enough other people get what they want, you will get what you want. This holds true for the way we approach our customers,
as well as the way we treat our valued Yellow Book team members." - www.yellowbook.com
Our automated phone survey dialer helps Yellow Book USA track the delivery of its phone books. Households in specific delivery routes are automatically called using our voice broadcasting system. Our phone survey dialer is used to sample a few homes in each delivery zone by calling Yellow Book clients to ensure the proper delivery of the phone books.
IVR Phone Survey Features
Our automated phone survey software and phone system can be highly customized to meet your organization's survey requirements. DSC provides an experienced professional staff that can design and program your surveys. If you wish to develop your own surveys, we provide the training and tools to accomplish this. Here are just a few of the features that make our phone survey software stand out from the rest.
- Randomized Questioning
- Unlimited Recorded Digit Responses
- Unlimited Recorded Voice Responses
- Unlimited Phone Interview Questions & Responses
- Unlimited Phone Menu Branching
- Customized Summary Reports
- Interview Question Time-out Feature
- Text To Speech Data Question Insertion
- Transfer Respondent To a Live Interviewer
Phone Survey Outsourcing Services
The following features are included with our phone survey programs:
- Your Own 800 Number
- Simple To Complex Survey Routing
- Database Access and Update
- Unlimited Telephone Survey Questions
- Website and Server Data Access
- Text To Speech Converter
- Call Recording and Retrieval Service
- Professional Voice Prompts
- Outside Phone Transfer Upon Completion
- Online Reporting
- Much More....
Phone Survey Systems
DSC offers both an economical and full featured message broadcast phone system that is ideally suited for automated phone surveying. This phone system features our comprehensive IVR software that leads you step by step through the design and development of your call survey application.
This entry level phone system supports analog phone lines and is called the WIZARD system. This 4 line IVR phone system includes a simple setup tool or comes optionally with our IVR Software development toolkit that lets you develop more complex phone surveys.
If your survey audience is large and your calling campaign requires additional phone lines, our PACER IVR Phone system can be used in environments where hundreds to thousands of digital phone lines are available.
Call Us Today
Contact DSC to learn more about our phone survey dialers and IVR Outsourcing services.