Interactive Voice Response Service
Database Systems Corp. (DSC) is a leading provider of Interactive Voice Response (IVR) call center software and services.
DSC is the developer of IVR technology and as such, we are ideally positioned to provide your organization with comprehensive and affordable IVR phone answering services. Our IVR call center service processes incoming calls using our "Smart" IVR software that answers calls without an operator on call.
Using our experienced IVR programming and development staff, we can deliver comprehensive IVR phone campaigns quickly. As a service group, you can provide information to your clients at the touch of a phone keypad, 24 hours a day. From external database access to web integration including XML messaging, we can develop your IVR applications in a short period of time.
Contact DSC to learn more about our IVR outsourcing phone services.
IVR Surveys - Johns Hopkins University
"The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world."
Researchers at Johns Hopkins University utilize our IVR hosting services and IVR call center to manage automated phone interview surveys of student volunteers. Johns Hopkins is collecting behavioral information over an extended period of time for long term health care research.
IVR Call Center Software
DSC provides complete IVR call center software library that can be used to create virtually any call answering application. Several of the features include our own easy to use interactive voice response software that leads you step by step through the operation of your custom phone applications.
You can design and develop your own phone applications using our comprehensive call center software toolkit. Alternatively, DSC personnel can develop a custom phone application for your organization.
These applications can be easily ported to our digital phone system when your call volume requires a larger system.
IVR Call Center Phone Systems
DSC offers an affordable and expandable Interactive Voice Response (IVR) call center phone system. This phone system features our comprehensive IVR software that leads you step by step through the design and development of your custom calling applications.
Our entry level phone system that supports analog phone lines is called the WIZARD system. This is a 4 line IVR phone system that includes a simple setup tool or comes optionally with our comprehensive IVR software development toolkit.
If your calling center requires more lines, our PACER IVR call center phone system can be used in environments where hundreds to thousands of digital phone lines are required.
IVR Call Center Features
Our IVR call center clients are provided with the following features and options:
- Your Own 800 Number
- Comprehensive IVR Services
- Professional Voice Prompts
- Unlimited Menu Selection By Caller
- Simple To Complex Caller Routing
- Complex Outside Phone Dialing Rules
- Database Access and Update
- Website and Server Data Access
- Text To Speech Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Real Time Update
- Much More....
Call Us Today
Contact DSC to learn more about our outsource IVR call center services.