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business answering services

Business Answering Services
Automatic Phone Answering using IVR Systems

Business Answering Service and Systems

business answering services Database Systems Corp. (DSC) has been designing and developing computer software solutions since 1978. DSC offers complete inbound answering services and outbound dialing programs for businesses and governments. Our 800 answering service processes inbound phone calls using an IVR (interactive voice response) system that automatically answers and distributes calls.

Organizations looking to reduce costs and to improve service can now contract their inbound call answering service at our data processing center. As designers of business phone systems and answering service software, DSC is uniquely positioned to manage your phone service and message service campaigns saving your organization both time and money.

DSC provides automatic telephone answering services using our award winning interactive voice response (IVR) software. Inbound calls can be processed entirely by this IVR technology or calls can be intelligently routed to one of your service representatives.

Our professional IVR programmers can deliver comprehensive phone applications, providing you with complete call answering solutions quickly and economically. Our experienced staff can develop a custom business answering service application that interacts with your web services as well as external databases.

DSC maintains a highly secure and redundant call center to ensure reliable, ongoing service. DSC is the developer of its own interactive voice response software and is uniquely positioned to manage your inbound phone service campaigns.

Contact DSC to learn more about our automated business answering services and phone systems.

Client Profile - Honda Corporation

"Honda began as a small motorcycle manufacturer and is now a business that sells nearly 11 million products worldwide, including automobiles, motorcycles and power products. We have seen record-setting sales in the last three years, but still manage to retain the qualities of a small company." Qualities that we believe in. Unlike other global businesses that see size as the key to survival, Honda embraces the ideal that even as Honda operations expand around the globe, we want to maintain the qualities of a small company that is close to its customers. - Honda Corporation

Honda Corporation uses our business phone answering services to process inbound calls from employees who are unable to report to work. A full script allows the employees to describe why they are unable to work and reports are provided to management in a timely fashion.

Business Answering Systems

business answering service system Besides offering this comprehensive outsourcing service, DSC can provide a turnkey business answering phone system for your phone center. These modern PC based phone systems include a Windows PC with telecommunication boards from Dialogic. When combined with our CTI (computer telephony integration) phone software, these business answering systems can perform both inbound call distribution as well as outbound predictive dialing and voice broadcasting campaigns.

Our WIZARD phone answering system is an entry level phone system that supports from 1 to 48 analog phone lines. If your inbound call center requires more lines, our PACER business answering system can be used to process inbound calls using hundreds of digital phone lines.

Business Answering Service Features

The following are just a few of the features and options provided to our automatic business answering service clients: business answering outsourcing services

  • Your Own Toll Free Number
  • Toll Free Answering Service
  • Business Answering 24/7
  • Simple To Complex Call Routing
  • Unlimited Menu Options
  • Outside Phone Transfer Feature
  • Database and Web Access and Update
  • Text To Speech Converter
  • Voice Mail Recording
  • Voice Message Retrieval
  • Email Prompts and Notices
  • Professional Voice Prompts
  • Online Reporting
  • Much More....

Call Us Today

Contact DSC for a FREE analysis and quote and to learn more about our business answering services and systems.