Phone Survey Technology
Call Surveys Using IVR and Voice Broadcasting
Database Systems Corp. (DSC) has been developing computer related technology products since 1978. These products are specific to the call center and telecommunications industry and DSC specializes in call center phone systems and services.
DSC provides simple to complex call survey applications using internally developed Interactive Voice Response (IVR) software. Inbound IVR surveys can be processed using this CTI application. Outbound call surveys can likewise be initiated by broadcasting messages to respondents who can make phone keypad selections to opt into the survey.
Our outbound IVR phone systems contact call survey prospects and play an introductory message. The potential call survey respondent is given several options to select from using an IVR prompting system. One of the options is to take this phone survey. Others may include the option to leave a voice message or talk with one of your representatives. Finally the respondent is given an option to simply decline to participate in the phone survey.
The IVR survey can be programmed to accept phone keypad responses or can simply record each question response for later transcription and analysis.
DSC phones use computer telephony solutions including IVR (interactive voice response) and voice broadcasting features.
DSC maintains an automated call center in a highly secure and redundant center located in Phoenix, Arizona. This center processes our call center applications including our CARE (Call Reassurance) Latchkey calling program for home alone children.
Contact DSC to learn more about our complete phone survey technology and outsourcing services.
"Medtronic is the world leader in medical technology providing lifelong solutions for people with chronic disease. Medtronic offers products, therapies and services that enhance or extend the lives of millions of people. Each year, 5 million patients benefit from Medtronic's technology which is used to treat conditions such as diabetes, heart disease, neurological disorders, and vascular illnesses." - www.medtronic
Medtronic selected Database Systems Corp. to provide business answering services along with our call survey scripts. Medtronic employees call an 800 number hosted at our call center.
Callers enter an employee identification number on the phone keypad and listen to the current week's medical process or procedure. The employee then takes a short test and answers several questions to ensure that the training and information is properly understood.
This procedure is performed automatically over the phone using touch phone key responses.
Call Survey Features
Our automated telephone survey solutions can be highly customized to meet your organization's survey requirements. DSC provides an experienced professional staff that can design and program your surveys. If you wish to develop your own surveys, we provide the training and tools to accomplish this. Here are just a few of the features that make our call survey software stand out from the rest.
- Randomized Questioning
- Unlimited Recorded Digit Responses
- Unlimited Recorded Voice Responses
- Unlimited Phone Interview Questions & Responses
- Unlimited Phone Menu Branching
- Customized Summary Reports
- Interview Question Time-out Feature
- Text To Speech Data Question Insertion
- Transfer Respondent To a Live Interviewer
Call Survey Technology
Call surveys can be initiated by either an outbound call to the potential survey respondant or as the result of a phone call from the individual. For example, a company may wish to guage the level of custom satisfaction after a sale by calling the client and asking if they would be willing to respond to the survey. The more traditional IVR survey is taken when a caller contacts your organization (either for sales or service help).
The two primary technology products employed within DSC's call surveys are Interactive Voice Response (IVR) and Voice Broadcasting. Voice broadcasting is used to contact potential survey takers whereas IVR is used to perform the actual call survey. Here are detailed descriptions of these two technologies.
Interactive voice response (IVR) automates the personal interaction of telephone callers with the computerized phone system.
An IVR system is a computerized phone system that allows a person, typically a telephone caller, to select options from a voice menu and otherwise interface with the computer system.
Database Systems Corp. provides IVR phone systems that include our extensive IVR software development library. Using this software and our IVR call center phone system, our experienced development staff can create customized IVR applications quickly for both turnkey IVR systems or when using our IVR call center services.
Voice broadcasting is a modern communications technology that applies advanced telecommunications with mass media communications. This technology sends recorded phone messages by computer to hundreds or thousands of phones at once. Voice broadcasting can be used in both commercial and community applications such as community notification and for call reminders.
DSC is one of the early innovators of this technology and has been a pioneer in the development of voice broadcasting systems. DSC is also one of the leading providers of voice broadcasting services.
To take an online tour of our voice broadcast service, visit the voice broadcast demonstration webpage.
Call Us Today
Contact DSC to learn more about our call survey technology including phone systems and services.