Interactive Voice Response Systems
Database Systems Corp. (DSC) has been a leading provider of computer technology solutions and software since 1978.
DSC provides award winning call center phone systems which feature Interactive Voice Response (IVR) software for processing inbound calls. This IVR system (IVRS) includes a modern Windows PC with Dialogic computer telephony cards. When combined with our extensive IVR software, these phone systems can perform both inbound call distribution as well as outbound IVR call campaigns - concurrently.
The WIZARD IVR system is our entry level call center phone system that supports analog phone lines. If your calling center requires more lines, our PACER IVR system can be used in environments where digital phone line support is necessary.
Contact DSC to learn more about our IVR systems and supporting phone software.
Sara Lee Processes Retail Sales Using IVR System
Sara Lee Corporation is a global manufacturer and marketer of high-quality, brand-name products for consumers throughout the world. With headquarters in Chicago, Sara Lee Corporation has operations in 55 countries and markets branded products in nearly 200 nations.
Sara Lee Corporation's leading brand names are household words around the globe. Sara Lee's preeminent brands are built on consumer needs and expectations, offering exceptional quality and value.
Sara Lee acquired an IVR voice response system from Database Systems Corp. to process after-hour orders for it's clothing and apparel line of products. Using simple voice prompts, this system allows consumers to place orders for these clothing products without the need for a sales representative. Orders are processed the following business day.
WIZARD IVR Phone Systems
DSC offers a complete, affordable and expandable IVR platform. Features include our easy to use IVR Wizard software that leads you step by step through the development of your own custom phone applications.
The 4 line analog IVR system includes our Wizard setup software or comes optionally with our comprehensive IVR software development toolkit.
Program your own IVR system or let our experienced and professional staff provide you with a custom IVR application. These IVR applications can be easily ported to our digital PACER phone system when your call volume requires a larger system.
PACER Digital IVR Systems
DSC also provides IVR solutions for medium to large scale phone centers with our PACER phone system. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.
Our PACER digital IVR phone system supports multiple digital T1's with capacity from 24 to 1000 phone lines. These systems can be networked to provide call applications for virtually any sized call center or phone answering center. With our "Open IVR" network approach, IVR application can be developed on separate servers that control the flow of information and the transfer of inbound calls.
Call Us Today
Contact DSC for a FREE analysis and quote and to learn more about our IVR products and IVR services.