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Customer Service Surveys
Automatic Phone Survey Solutions

Customer Service Surveys Using IVR Technology

customer service phone surveys Database Systems Corp. (DSC) provides call processing technology including inbound and outbound automatic phone systems. Since 1978, DSC has been providing computer systems and software technology, particularly for the call center and telecommunications industry. DSC has developed modern call center software and uses this technology to build call center phone systems and provide call processing services.

With its advanced technology, DSC has developed a customer service survey program which incorporates DSC's IVR (Interactive Voice Response) software as well as DSC's voice broadcasting technology.

Customer surveys can be initiated by outbound phone calls through the use of this message broadcasting technology. Using DSC phone systems with the smart message dialer and survey software, DSC can call your survey prospects and play a highly focused and custom greeting.

The survey audience is provided the option to take your survey or even talk with a representative. The call recipient can also leave a voice message, hear additional information, or simply decline to participate in the survey. The survey can accept touchphone (DTMF) response or can record each question response for later analysis.

Contact DSC to learn more about our complete customer service survey technology and outsourcing services.

Progressive Impressions International

customer service survey client

Progressive Impressions International began operations in 1991 with a core group of three people, a contract for the largest newsletter in circulation and a vision of providing one-to-one marketing programs for the Fortune 500. Pii specializes in full-service customer relationship marketing for Fortune 500 customers including American Express, Catepillar, IBM and Xerox Corporation.

Progressive Impressions International utilizes our Interactive Voice Response (IVR) technology and service call center to gather data for customer satisfaction surveys. Customers enter a unique identifier in order to select one of eight different surveys. Custom reports have been developed to further analyze collected data.

Customer Service Survey Features

Our automated customer survey software and phone system can be highly customized to meet your organization's information gathering requirements. DSC provides an experienced professional staff that can design and program your surveys. If you wish to develop your own surveys, we provide the training and tools to accomplish this. Here are just a few of the features that make our customer survey software stand out from the rest.

  • Randomized Questioning
  • Unlimited Recorded Digit Responses
  • Unlimited Recorded Voice Responses
  • Unlimited Phone Interview Questions & Responses
  • Unlimited Phone Menu Branching
  • Customized Summary Reports
  • Interview Question Time-out Feature
  • Text To Speech Data Question Insertion
  • Transfer Respondent To a Live Interviewer

Call Us Today

Contact DSC to learn more about our customer satisfaction survey systems and IVR outsourcing services.