IVR Company Information and Questionnaire
Database Systems Corp. (DSC) is one of the leading IVR providers in the industry including call center and interactive voice response (IVR) systems, software and services.
As a leading IVR vendor, DSC provides these IVR solutions for small to large organizations. Our IVR systems support both digital and analog phone lines.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension.
DSC performs customized IVR development services for our systems and service clients. This includes the design, development and implementation of simple to complex IVR applications.
Some of the other features found in our call center phone system are predictive and auto dialing, ACD (automatic call distribution), voice broadcasting and digital call monitoring and recording.
Contact DSC to learn more about our IVR company including our products and services.
Customer Profile - Microsoft Corporation
"At Microsoft, we work to help people and businesses throughout the world realize their full potential. This is our mission. Everything we do reflects this mission and the values that make it possible"
Microsoft Corporation contracted IVR outsourcing services from Database Systems Corp. to provide marketing information about its X-box to prospective buyers. Microsoft published an 800 number in its print advertising for prospects to call. As a leading IVR vendor, our IVR phone system answers the phone number and provides X-box game information to these callers.
IVR Supplier Questionnaire
Database Systems Corp. is committed to providing you with the best voice applications in our industry. We have a history of success in our industry and will continue to provide our clients with products and services designed and implemented by professionals.
The following are a series of questions that should be asked of any vendor who provides IVR solutions.
IVR Phone Systems
DSC offers two distinct families of IVR systems. These solutions are both modern Windows PCs with Dialogic computer telephony cards.
When combined with our extensive IVR software, these phone systems can perform both inbound call distribution as well as outbound calling campaigns providing your organization with a powerful blended business phone solution.
The WIZARD IVR system is our entry level call center phone system that supports analog phone lines.
If your calling center requires more lines, our PACER IVR platform can be used in environments where digital phone line support is necessary.
IVR Company Product Features
The following are just a few of the features and benefits provided by our IVR company to our service clients:
- Your Own 800 Number
- IVR Software Development Toolkit
- Professional Voice Prompts
- Unlimited Menu Selection By Caller
- Simple To Complex Caller Routing
- Custom IVR Development Services
- Complex Outside Phone Dialing Rules
- Database Access and Update
- Website and Server Data Access
- Text To Speech Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Real Time Update
- Much More....
Call Us Today
Contact DSC for a FREE analysis and quote and to learn more about our IVR vendor services.