call center technology ivr vendor
 DATABASE SYSTEMS CORP. CALL CENTER TECHNOLOGY Home  |   Contact Us  |   About Us  |   Sign Up  |   FAQ
call centers

ivr software Database Systems Corp. Logo

IVR Company Information and Questionnaire

ivr vendor Database Systems Corp. (DSC) is one of the leading IVR providers in the industry including call center and interactive voice response (IVR) systems, software and services.

As a leading IVR vendor, DSC provides these IVR solutions for small to large organizations. Our IVR systems support both digital and analog phone lines.

An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension.

DSC performs customized IVR development services for our systems and service clients. This includes the design, development and implementation of simple to complex IVR applications.

Some of the other features found in our call center phone system are predictive and auto dialing, ACD (automatic call distribution), voice broadcasting and digital call monitoring and recording.

Contact DSC to learn more about our IVR company including our products and services.

Customer Profile - Microsoft Corporation

"At Microsoft, we work to help people and businesses throughout the world realize their full potential. This is our mission. Everything we do reflects this mission and the values that make it possible"

Microsoft Corporation contracted IVR outsourcing services from Database Systems Corp. to provide marketing information about its X-box to prospective buyers. Microsoft published an 800 number in its print advertising for prospects to call. As a leading IVR vendor, our IVR phone system answers the phone number and provides X-box game information to these callers.

IVR Supplier Questionnaire

Database Systems Corp. is committed to providing you with the best voice applications in our industry. We have a history of success in our industry and will continue to provide our clients with products and services designed and implemented by professionals. The following are a series of questions that should be asked of any vendor who provides IVR solutions.

  • How long have you been in business serving hosted clients?

    Database Systems Corp. was founded in 1978 and has been providing products and services to our industry far more than any of our competitors. We've served small organizations and companies. We've likewise provided products to our Government and large Fortune 100 companies alike.

  • How many customers do you support on a daily basis?

    Customer support is the key to any business, but support is essential for your phone answering service. This is the front end of your business and its the first impression some of your customers have of you.

    Our IVR call center supports customer installations and hosted applications for more than 300 customers, each with their own unique requirements and custom application. View our IVR applications pages to see the variety and complexity of our client applications.

  • How many applications have you developed?

    We have developed and implemented more than 3,000 business applications across a wide spectrum of industries. Although not the largest provider of voice applications, we have clearly provided the most diverse and complex applications of any company in our business. We've provided support to clients in Europe, Asia, the Middle East as well as North America.

  • How do we know you are a viable long-term partner?

    Database Systems Corp. has been in business since 1978 and has been providing solutions and service to a wide cross section of the U.S. business spectrum. Just ask our clients (ConocoPhillips, American Red Cross, State of New Jersey, etc.).

  • How is integration with existing applications handled?

    DSC has developed the most comprehensive integrated solution for voice applications available on the market today. From our "Open IVR" approach to our XML data access and client / server design, we provide our clients with the most choices when it comes to database integration.

  • What type of analytics tools can your company provide?

    DSC has developed it's own simulation models for both inbound and outbound voice campaigns. View these models at our Call Center Simulation web pages.

    To assist our clients with estimating the resources required to perform both inbound and outbound campaigns, Database Systems Corp. provides several simulation models. These models accept calling campaign parameters such as anticipated call volume, list size and message lengths and estimates the resources required to process these campaigns.

    Our IVR model and ACD simulation program is a resource calculator. The IVR model calculates resource requirements for an inbound phone campaign. It estimates the number of lines required to handle peak load processing of these calls. This model assumes that calls are evenly distributed during the peak period.

  • Where is my voice application hosted?

    Database Systems is unique in our industry because we provide IVR phone systems to clients as well as host a call center to provide voice applications. Most of our inbound IVR applications are hosted in our in-house call center while our outbound calling campaigns are run in any one of our networked call centers.

  • Who are your marquee customers?

    Our customer list includes Verizon Wireless, KB Homes, State of New Jersey, Orange County, State Of Washington, Cox Communications, Sara Lee, and hundreds of others.

  • Are there any hidden costs?

    There are no hidden costs, just the costs associated with initial setup and ongoing usage.

    Unlike most of our competitors, DSC also can provide your organization with a turnkey IVR phone system and can develop this application for you as well. This system requires a one time license of our software with an optional annual maintenance fee.

  • How much do you know about IVR best practices?

    Database Systems Corp. personnel have been involved in the IVR design process and implementation of hundreds of unique applications across industry lines. Our staff is composed of experts in the fields of telecommunications, database design, and web integration.

    IVR Project Development

    Database Systems Corp. applies the systems approach to the design and development of IVR applications for its system's and service clients. Our IVR providers are fully aware of IVR best practices when designing IVR applications for our clients. Here are the basic steps and functions that are performed by our experienced IVR developers:

IVR Phone Systems

ivr phone system DSC offers two distinct families of IVR systems. These solutions are both modern Windows PCs with Dialogic computer telephony cards. When combined with our extensive IVR software, these phone systems can perform both inbound call distribution as well as outbound calling campaigns providing your organization with a powerful blended business phone solution.

The WIZARD IVR system is our entry level call center phone system that supports analog phone lines. If your calling center requires more lines, our PACER IVR platform can be used in environments where digital phone line support is necessary.

IVR Company Product Features

The following are just a few of the features and benefits provided by our IVR company to our service clients: ivr vendor services

  • Your Own 800 Number
  • IVR Software Development Toolkit
  • Professional Voice Prompts
  • Unlimited Menu Selection By Caller
  • Simple To Complex Caller Routing
  • Custom IVR Development Services
  • Complex Outside Phone Dialing Rules
  • Database Access and Update
  • Website and Server Data Access
  • Text To Speech Data Conversion
  • Call Recording and Messaging Service
  • Online Reporting with Real Time Update
  • Much More....

Call Us Today

Contact DSC for a FREE analysis and quote and to learn more about our IVR vendor services.