IVR Technology - Phone Systems and Software
Database Systems Corp. (DSC) products and services have been helping organizations streamline their call processing functions. From automatic call answering services to outbound dialing campaigns, our products have been installed in businesses and government agencies throughout the USA and Canada.
DSC offers both affordable and expandable IVR technology products which include both software and sophisticated phone systems. Our IVR technology solutions include modern Windows PCs with Dialogic software and computer telephony boards . This state-of-the-art phone technology is combined with our extensive Computer Telephony Software to perform both inbound call distribution as well as outbound calling campaigns.
Besides offering these full featured IVR phone systems and software solutions, DSC provides IVR outsourcing services at our multiple call centers.
Contact DSC to learn more about these IVR technology solutions.
IVR Software Technology
Software from DSC includes IVR development tools for creating Interactive Voice Response solutions quickly and efficiently.
Our IVR WIZARD guides you through the definition and development of these applications and your phone answering campaigns can be operational in just minutes.
Applications such as IVR Surveys can now be created and maintained in a simple and visual manner.
Using our simple IVR application software, administrative staff can now maintain existing phone applications rather than expensive programming staff.
Software created for our IVR systems is portable and can be transferred to any other WIZARD or PACER phone system.
Thus the investment in your phone application is not lost as your organization grows from a small analog IVR phone system to the larger digital PACER series.
Flexibility and growth - keys to business success. To see a sample of our IVR software library routines, please view our IVR software manual.
IVR Phone System Technology
DSC offers complete turnkey IVR (interactive voice response) phone systems. Features include our easy to use IVR software that leads you step by step through the development of your own custom phone applications.
Our WIZARD entry level IVRS (IVR systems) support 4 - 48 analog lines and include our simple setup program or comes optionally with our IVR software development library.
If your call volume requires more phone lines, our digital PACER IVR platform supports hundreds to thousands of phone lines.
IVR Outsourcing Technology
Besides offering IVR software and phone systems, DSC provides its clients with IVR outsourcing services. If your calling campaigns have peak spikes in call volumes, it might be more economical for your organization to outsource these calls rather than incur the cost of maintaining a system and phone resources to handle this peak volume.
Likewise, if you need to implement a new inbound call campaign quickly, outsourcing this at our call center might be the most expediant way of implementing this campaign.
The following are just a few of the services and options provided to our IVR outsourcing clients:
- Your Own 800 Number
- Unlimited Menu Selection By Caller
- Simple To Complex Call Routing
- Outside Phone Transferring Rules
- Database Access and Update
- Website and Server Data Access
- Text To Speech Converter
- Call Recording and Retrieval Service
- Professional Voice Prompts
- Online Reporting
- Much More....
Call Us Today
Contact DSC for a FREE analysis and quote and to learn more about these IVR technology products and services.