IVR Consulting Services
Since 1978, Database Systems Corp. (DSC) has been a leader in providing telecom software and systems including interactive voice response IVR solutions.
DSC provides call center technology such as IVR systems and hosted IVR services.
DSC offers comprehensive IVR services to its clients including IVR consulting and applications development. These services include the IVR design and development of virtually any phone application.
Our professional staff of IVR consultants can analyze your phone answering requirements from both your perspective and that of your end users. They can then design and develop an IVR to meet these objectives. Your phone program does not have to conform to a static IVR system. Instead IVRs developed by our programming staff will process inbound phone calls according to your business rules.
What Is IVR Consulting?
IVR consulting can be defined as the definition phase of an IVR project. During this period, IVR consultants determine if and how an automated phone answering solution can benefit both the organization and the end user. The result of this phase is the creation of an IVR feasibility document.
Contact DSC to learn more about our IVR consulting services and our IVR design process.
IVR Project Phases
Database Systems Corp. applies the systems approach to the design and development of IVR applications for its system's and service clients. Developers should be fully aware of IVR best practices when designing an interactive voice response applications. Here are the basic steps and functions that are performed by our experienced IVR consultants:
- IVR Consulting - Initial IVR application feasibility study
- IVR Design - Create a design specification of the application
- IVR Development - Organize a development team and assign tasks
- IVR Programming - Perform actual coding of the IVR application
- IVR Testing - Test the IVR application prior to going live
- IVR Implementation - install the IVR program in a live environment
- IVR Management - maintain and enhance the ongoing IVR program
IVR Programming Services
DSC offers complete IVR development and programming services. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.
Our highly experienced development staff have designed and programmed hundreds of different IVR applications. This professional group can analyze your phone needs and design it to meet your requirements. Our IVR application will answer your calls according to the rules dictated by your business.
IVR Phone Systems
DSC offers several different IVR systems from which to choose. These systems feature our easy to use IVR software. Our IVR systems lead you step by step through the design, development, installation, and implementation of your own custom phone applications.
Our entry level IVR system is called the WIZARD and is an analog IVR phone system. This system can be setup initially by our IVR consulting team or can be provided with our IVR software library for your own development team.
If your calling program requires the processing of many simultaneous phone calls, our PACER digital IVR phone system can be used where hundreds to thousands of digital phone lines are required.
IVR Hosting Services
Besides offering IVR development and phone systems, DSC provides its clients with IVR hosting services. If your calling campaigns have peak spikes in call volumes, it might be more economical for your organization to outsource these calls rather than incur the cost of maintaining a system and phone resources to handle this peak volume.
Likewise, if you need to implement a new inbound call program quickly, outsourcing your phone campaign at our highly secure and redundant call center might be the quickest way of getting this campaign started.
The following are just a few of the services and options provided to our IVR hosting clients:
- Your Own 800 Number
- Unlimited Menu Selection By Caller
- Simple To Complex Call Routing
- Outside Phone Transferring Rules
- Database Access and Update
- Website and Server Data Access
- Text To Speech Converter
- Call Recording and Retrieval Service
- Professional Voice Prompts
- Online Reporting
- Much More....
Call Us Today
Contact DSC to learn more about our IVR consulting and hosting services.