Phone Data Access Using Voice XML
VoicePortal IVR Systems and Services
Database Systems Corp. (DSC) has been a leading provider of database access products and services since 1978.
DSC provides IVR (Interactive Voice Response) solutions using XML and VXML technology for customers throughout the United States and Canada.
This technology includes accessing information throughout a local area network or the internet using a phone system equipped with our IVR software.
Systems accessing information in this fashion are often referred to as voice portals.
What Is A Voice Portal?
"A voice portal is an automated computer interface between a telephone caller and a digital information source. In telephony, it's the point of entry for a person using an interactive voice response or voice recognition system.
Our voice portal phone systems can automatically access information from your computer systems and web servers using XML pull logic, retrieving web information and converting this to voice.
A voice portal is also referred to as a vortal. It is a service or web site that is accessible to a caller wishing to obtain information such as weather, account balances, sporting scores, or stock quotes."
Contact Database to learn more about our voice messaging systems.
Voiceportal (Vortal) Data Access
Database Systems Corp. supports voice portal web information access logic that enables our PACER and WIZARD IVR Phone Systems to make external requests for information via the internet.
Using this technique, callers can be given information maintained anywhere on the web.
Using our Text To Speech application software, text information can be retrieved via discreet messages to other web sites (or servers)
and this information converted into a phone message that is automatically played to the caller.
Virtually any type of information can now be relayed to a caller using our phone system.
Johns Hopkins University
"The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world."
Researchers at Johns Hopkins University utilize our IVR hosting services and interactive voice response data center to manage automated surveys of student volunteers. Johns Hopkins is collecting behavioral information over an extended period of time for long term health care research.
Voice Portal Applications
These are just a few applications for voiceportal (vortal) phone message services:
- Automatic Message Retrieval
- Technical Assistance Information Access
- Access Customer Information
- Account Balance Information
- Bus and Transit Schedules
- Stock Quotes and Orders
- Emergency Alerts and Notices
- Headline News
- Email access and playback
- Sports Scores and Team Information
- Weather and Temperature Reports
- And much more.....
Voice Message Applications
Besides offering voice portal systems, DSC is a leading provider of voice message broadcasting systems and services. The following are just a few of the features of this service.
- XML Standard Messages
- Client/Server Architecture
- Multiple messages in XML message
- Customized XML message processing
- Multiple phone number messaging
- Play Message and Prompt
- Call Outside Line and Transfer
- Connect Caller to Outside party
- Record Automatic Message and Store
- User Navigation and Selection
- Voice Mail
- Route Caller to Support Rep.
- Database Access and Update
- Text To Speech (TTS)
- Mix Messages and Text
- Response Logging and Reports
Call Us Today
Contact DSC for a FREE analysis and quote and to learn more about our voice portal systems and services.