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Computer Telephony Software
Computer Telephony Integration Solutions

Telephony Software and CTI Software Solutions

computer telephony integration software Database Systems Corp. is a leading provider of computer telephony integration technology including computer telephony software solutions. DSC offers CTI software and phone systems as well as outsourcing call center services that employ CTI technology.

Incoming phone calls are processed using our IVR (interactive voice response) software that answers calls without an operator.

Computer Telephony software from DSC is a robust set of library routines that enable your application programs to communicate with your phone system. This computer telephony software lets you increase staff productivity while enhancing your customer relationships and reducing costs. This is accomplished by combining the capabilities of your phone system with the custom functionality of your Windows, Unix or Web applications.

DSC maintains two distinct computer telephony phones - the PACER digital and WIZARD analog phone systems. Data collected by our ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our telephony software. Our predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Contact DSC to learn more about our computer telephony software and phone systems.

Computer Telephony Software Processes

The following are some of the tasks our computer telephony software can perform with your telephony enabled phone systems: computer telephony software

  • PC/WEB application control - Our CTI software can launch specific PC, Unix or Web applications based upon information supplied by our computer telephony phone system.

  • Caller identification (Caller ID or ANI) - Using our CTI software, data collected from your existing caller database appears on-screen when your telephone rings and remains on the screen during the call.

  • Called number identification (DNIS) - With each call, special campaign information can be displayed from the application based upon the number dialed by the caller.

  • IVR collected information - Vital information collected by your phone system from the caller can be passed to your application by our telephony software. Our computer telephony integration software manages this process and free agents to be more productive.

  • Voice broadcasting - Our computer telephony software manages the process of delivering messages to large numbers of individuals in your customer base or community. Phone lists are processes by our software and submitted to our auto dialer for broadcasting. "Press Through" campaigns can be developed to pass called individuals to your service representatives.

  • Auto dialing outbound calls - You may point and click any phone number in your computer database or Softphone. Your telephone then dials the call - a must for maximizing the productivity of outbound telemarketing or call center service desks.

  • Predictive dialer - To further increase the productivity of your call center, calls can be launched from our computer telephony dialer and connected to your agents using our telephony software.

  • Online Reports - Database Systems Corp CTI includes a comprehensive online reporting system plus the ability to customize reports and graphs to your specific needs through our computer telephony software.

Call Us Today

Contact DSC for a FREE analysis and quote and to learn more about our computer telephony software products and services.