Interactive voice response (IVR) menu design is key to implementing phone applications that satisfy both the caller's needs as well as the objectives established by the IVR provider. Database Systems Corp. (DSC) is a proven leader in providing IVR technology products and services and has been in business since 1978.

DSC offers complete interactive voice response phone systems and IVR outsourcing services. Whether your application is simple or complex, DSC can develop your phone campaign quickly and have your application in production within days.

Our experienced staff of IVR developers can analyze your phone application and design it to your specifications using our IVR software. Our automated call answering phone systems and services can answer your calls according to your business model.

What Is An IVR Menu?

IVR menus are defined as discreet lists of options from which the caller can choose. IVR menus should list the description of each option first followed by the action phone keypad number (or spoken phrase) associated with this option.

The DSC IVR software library contains many functions. To view specific information about this function, visit the IVR Menu web page.

Example

char *prompts[129] = {
      "D:\\ivrdemo\\prompt1.wav",
      "D:\\ivrdemo\\prompt2.wav",
      "D:\\ivrdemo\\prompt3.wav",
      "D:\\ivrdemo\\prompt4.wav"
   };

IVRDIGITS ivrd;

if(ivr_menu(CALL_PRIMARY,prompts,4,INTERRUPT,1,15,

  '*',NO_CLEAR,&ivrd) != IVR_SUCCESS){

     ...handle error;

}

"RSVP volunteers provide hundreds of community services, ranging from tutoring children, museums, Meals-On-Wheels, nursing homes, income tax assistance, transportation, Triad (seniors and law enforcement working together) and many more stations." - www.oxfordparkcommission.com The Oxford Park Commission uses our telephone reassurance phone system (with embedded IVR technology) to provide its senior citizens with a friendly call each day that checks in with subscribers to this service. Citizens are called daily to ensure their well-being and use the telephone keypad to designate that they are OK or to request assistance.

Database Systems Corp. applies the systems approach to the design and development of IVR applications for its system's and service clients. Developers should be fully aware of IVR best practices when designing an interactive voice response applications. Here are the basic steps performed by our experienced management and development team:

• IVR Consulting - Initial IVR application feasibility study
• IVR Design - Create a design specification of the application
• IVR Development - Organize a development team and assign tasks
• IVR Programming - Perform actual coding of the IVR application
• IVR Testing - Test the IVR application prior to going live
• IVR Implementation - install the IVR program in a live environment
• IVR Management - maintain and enhance the ongoing IVR program

The following are just a few of the services and options provided to our clients using our hosted IVR service:

• 800 Number Phone Service
• Unlimited Menu Selection By Caller
• Simple To Complex Call Routing
• Outside Phone Transferring Rules
• Database Access and Update
• Website and Server Data Access
• Text To Speech Converter
• Call Recording and Retrieval Service
• Professional Voice Prompts
• Online IVR Reporting
• Much More....

Contact DSC for a FREE analysis and quote and to learn more about our IVR design solutions and IVR hosting services.