Inbound Call Centers
Outsourcing Services and Products
Database Systems Corp. is a leading provider of contact management technology including the development of call center phone systems and software. DSC also offers automatic 800 number call answering services using our multiple inbound call center locations.
Inbound phone calls are processed using our award winning interactive voice response (IVR) software that answers calls without an operator. Calls can be processed completely using this service or we can route these calls to your operators or service representatives.
Non profit organizations and businesses alike can reduce costs and improve service by using our call center outsourcing services. Database has been developing call center solutions since 1978 including our own phone answering software - thus we are uniquely positioned to manage your call center campaigns saving your organization both time and money.
DSC can deliver comprehensive answering services quickly - providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide inbound call center services and applications in a short period of time.
Contact DSC to learn more about our inbound call center services, software and phone systems.
Inbound Call Center Phone Systems
DSC offers both an affordable and expandable inbound call center phone system. This solution includes a modern Windows PC with Dialogic computer telephony cards. When combined with our extensive IVR software, these call answering systems can perform both inbound call distribution as well as outbound dialing campaigns.
The WIZARD IVR system is our entry level inbound call center phone system that supports analog phone lines. If your inbound call center requires more lines, our PACER IVR system can be used in environments where digital phone line support is necessary.
Inbound Call Center Software
To help build an effective inbound call center, DSC provides an extensive software development kit which includes our IVR software library. This extensive application development products can be used to create virtually any phone application. Several of the features include our own easy to use interactive voice response software that leads you step by step through the operation of your custom phone applications.
You can design and develop your own phone applications using our IVR development toolkit. DSC can also provide you with a custom phone application. These applications can be easily ported to our digital phone system when your call volume requires a larger system.
DSC also offers complete IVR programming services and IVR applications development. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.
Call Us Today
Contact DSC to learn more about our inbound call center products and services.