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call centers

Contact Center Technology
Phone Systems and Contact Center Software

Contact Center Phone Systems and Software Solutions

contact center technology Database Systems Corp. (DSC) is a leading provider of contact center technology including automated phone systems and Contact Center Software. Using our advanced call center technology, DSC offers its clients IVR outsourcing services and voice broadcasting programs. This is accomplished using our call centers located in multiple locations.

These call centers can answer inbound phone calls using our award winning interactive voice response (IVR) software that answers calls without an operator. Calls can be processed completely using this service or we can route these calls to your operators or service representatives.

Our call center service center provides voice message broadcasting that allows you to automatically blast a recorded phone message to customers, employees or the general community in the event of an emergency situation.

DSC can deliver comprehensive service quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide call center services and applications in a short period of time.

Contact DSC to learn more about our contact center technology and phone systems.

Contact Center Phone Systems

contact center technology phone system DSC provides its clients with both an affordable and expandable contact center phone system. This modern phone system is designed and integrated with a Windows PC and computer telephony cards from Intel / Dialogic.

Database Systems has developed a comprehensive suite of contact center software products. When combined with our phone systems, these products can perform both inbound call distribution as well as outbound message broadcasting campaigns.

For our entry level clients, we provide the WIZARD phone system. This affordable call center phone system supports up to 48 analog phone lines. For our larger call center customers who require more lines to process inbound and outbound calls, we have developed the PACER Call Center Phone System. This robust call center phone system can process calls using hundreds of digital phone lines.

Contact Center Software

contact center technology software DSC has been providing contact center software for clients in a wide variety of industries. Telemation is our award winning Customer Relationship Management (CRM) application employed across the country in businesses such as call centers, help desks, customer service centers, service bureaus, reservation centers and corporate data centers.

This CRM call center software has extensive computer telephony features and is fully integrated with our contact center phone systems. Telemation operates on Linux, Unix or Windows servers. Application programmers can design call center campaigns quickly using the robust features found in the Telemation toolkit. Contact DSC for a FREE analysis and quote and to learn more about our contact center products and services.