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call centers

Contact Management System
Phone Systems and Computer Telephony Software

Contact Management Phone Systems

contact management phone system Database Systems Corp. (DSC) is a leading provider of contact management technology including call center phone systems. These include both auto dialers and inbound phone answering systems.

Our contact management phone systems are capable of processing virtually any type of outbound phone campaigns including voice broadcasting hundreds to thousands of calls at once. This technology can be used for both commercial applications and for community notification programs. Commercial messages can be sent to call recipients in bulk. Likewise alerts and warnings can be delivered to community members in the event of an emergency.

These phone dialers also can perform predictive dialing as well as other types of auto dialing programs. If our phone system detects a no answer condition or busy signal, calls can be re-scheduled for a later time. Complete online reports are available to view the effectiveness of each of these calling campaigns.

Inbound calling operations are a standard feature of our contact management systems. Using our own IVR software, these call answering systems can automatically answer incoming calls and allow callers to navigate through menus and prompts to receive helpful information 24 hours a day.

Contact DSC to learn more about our contact management phone systems.

Contact Management Phone Systems

contact management dialer system Contact management phone systems from DSC are state-of-the-art computer telephony systems that handle inbound and outbound phone calls for small to large organizations.

Our contact center phone systems support both analog (WIZARD Series) and digital (PACER Series) phone lines and can be configured from 1 analog line to a 500 digital lines.

Phone calls are either auto dialed by the phone system or answered from inbound callers. These systems are developed using industry standard components (Dialogic, Intel, and Microsoft Windows) and our phone systems have features and functions only found in large scale PBXs at a fraction of the cost.

  • Inbound Contact Management Phone Answering System - The DSC phone system processes inbound phone calls and distributes these calls using our ACD (Automatic Call Distribution) system. With our IVR (Interactive Voice Response) system, callers can perform self-help functions without speaking with an individual by making simple selections using the keypad on their phone set. Our phone system can even connect calls to your employees who are working at home or in remote offices.

  • Outbound Contact Management Auto Dialer - Our DSC phone system is also capable of performing outbound calling functions including voice broadcasting, dial on demand, predictive dialing, progressive dialing, and preview dialing - all at the same time.

  • Blended Contact Management Phone Systems - The DSC phone system is capable of performing both inbound and outbound calling functions simultaneously. This blended call capability makes our phone system ideal for contact centers.

Call Us Today

Contact DSC for a FREE analysis and quote and to learn more about our contact management phone systems.