Call Center Services
Voice Broadcasting and IVR Outsourcing
Call Center Answering Services and Voice Broadcasting
Database Systems Corp. is a leading provider of call center technology including call center phone systems and software. DSC also offers call center services using our call centers located in multiple locations.
These call centers can answer inbound phone calls using our award winning interactive voice response (IVR) software that answers calls without an operator. Calls can be processed completely using this service or we can route these calls to your operators or service representatives.
Our call center service center provides voice message broadcasting that allows you to automatically blast a recorded phone message to customers, employees or the general community in the event of an emergency situation.
Non profit organizations and businesses alike can reduce costs and improve service by using our inbound call center phone service and outbound voice messaging center. Database has been developing computer software and system solutions since 1978 including our phone answering software - thus we are uniquely positioned to manage your call center campaigns saving your organization both time and money.
DSC can deliver comprehensive service quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide call center services and applications in a short period of time.
Contact DSC to learn more about our automated answering services and phone systems.
Call Center Phone Systems
DSC offers both an affordable and expandable call center phone systems. This modern call center phone system includes a Windows PC with computer telephony boards from Intel / Dialogic.
When combined with our comprehensive call center software, these phone systems can perform both inbound call distribution as well as outbound message broadcasting campaigns.
The WIZARD system is our entry level call center phone system that supports up to 48 analog phone lines.
If your call center requires more lines to process inbound and outbound calls, our PACER call center phone system can be used to process calls using hundreds of digital phone lines.
Call Center Software
DSC is a leading provider of call center software including our award winning
IVR software and voice broadcasting software. Besides offering an industry leading voice broadcasting phone system, DSC provides voice broadcast outsourcing services at our multiple call center locations. In most cases, your phone applications can be developed and running on the same day.
Our voice broadcast outsourcing services can be managed directly using our secure website. Phone lists and voice recordings can be downloaded via the web to our call center and your phone campaign can be started online as well. For emergency voice broadcasting, we even provide an 800 number to call to initiate an emergency broadcast to your employees or community.
Call Center Outsourcing Services
Using our multiple location call centers, DSC offers both inbound and outbound call center outsourcing services that automatically answer calls and broadcast phone messages. Our inbound call center processes phone calls using our award winning interactive voice response (IVR) system that processes incoming calls without an operator.
Our outbound call center services include voice broadcasting that allows you to automatically transmit voice messages to customers, employees or the general community.
Call Us Today
Contact DSC for a FREE analysis and quote and to learn more about our call center products and services.