Phone Answering Software and Systems
Phone answering software automatically processes inbound phone calls and completes transactions on its own or routes the calls to the appropriate individuals or systems.
Database Systems Corp. (DSC) is a leading provider of call processing solutions including phone systems that automatically answering phone callss. DSC likewise provides phone answering services using our secure and redundant call center resources.
Phone answering software has been developed using our award winning IVR (interactive voice response) phone software and systems. Incoming phone calls are automatically processed using this comprehensive software.
Custom phone answering applications can be developed using our experienced applications programmers. These applications can be designed and implemented quickly - thus providing you with complete phone applications in a timely fashion. Our experienced staff can develop a custom phone software application that interacts with your web services as well as external databases.
Contact DSC to learn more about our phone answering software and systems.
Johns Hopkins University
"The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world."
Researchers at Johns Hopkins University utilize our IVR hosting services and interactive voice response data center to manage automated surveys of student volunteers. Johns Hopkins is collecting behavioral information over an extended period of time for long term health care research.
Phone Answering Software Features
- Auto Attendant Features
- Custom Greetings and Recordings
- Music On Hold Features
- Voice Mail Options
- Client/Server Architecture
- 800 Number Phone Answering
- C or C++ library
- Visual Basic interface
- Extensive IVR software library of routines
- Database Access and Update
- Text To Speech Software (TTS)
- Mix Messages and Text
- Programming Wizard for Fast Development
- DNIS Controlled
- Multiple IVR Scripts
- Play Message and Prompt
- Interactive Voice Response Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record Caller Message and Store
- User Navigation and Selection
- Route Caller to Selected IVR Agent Groups
- Response Logging and Reports
Professional Programming Services
DSC offers complete phone application programming services using our professional and experienced staff. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.
Our highly experienced development staff have designed and programmed hundreds of different phone applications. This professional group can analyze your phone needs and design it to meet your requirements. Your phone application will answer your incoming calls according to the rules dictated by your business.
Phone Answering Systems
DSC can provide a complete, turnkey phone answering system for your call center. These modern PC based phone systems include a Windows PC with telecommunication boards from Intel / Dialogic.
When combined with our answering service software, these call answering systems can perform both inbound call distribution as well as outbound predictive dialing and voice broadcasting campaigns.
Our WIZARD phone system is an entry level call center system that supports from 1 to 48 analog phone lines.
If your call center requires more lines, our PACER phone system can be used to process phone calls using hundreds of digital phone lines.
Call Us Today
Contact DSC to learn more about our phone answering software and phone systems.