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Phone Answering Software and Systems
Phone answering software automatically processes inbound phone calls and completes transactions on its own or routes the calls to the appropriate individuals or systems.
Database Systems Corp. (DSC) is a leading provider of call processing solutions including phone systems that automatically answering phone callss. DSC likewise provides phone answering services using our secure and redundant call center resources.
Phone answering software has been developed using our award winning IVR (interactive voice response) phone software and systems. Incoming phone calls are automatically processed using this comprehensive software.
Custom phone answering applications can be developed using our experienced applications programmers. These applications can be designed and implemented quickly - thus providing you with complete phone applications in a timely fashion. Our experienced staff can develop a custom phone software application that interacts with your web services as well as external databases.
Contact DSC to learn more about our phone answering software and systems.
Arlington Transit
ART - Arlington Transit operates within Arlington County, Virginia, supplementing Metrobus with smaller, neighborhood-friendly vehicles and providing access to Metrorail and Virginia Railway Express (VRE). Most of ART's state-of-the ART buses operate on clean-burning natural gas; all have climate control to keep you comfortable and dependable schedules to keep you on time." - www.commuterpage.com
ART uses our IVR technology including XML push to assist commuters waiting for bus service.
While waiting for bus service, callers can use their cell phone to call an 800 number published at a bus stop. They enter the bus stop number on the phone keypad and our service sends a query to a central dispatch website retrieving information about the next bus to arrive at this particular stop. Data is pushed to our phone system using VXML protocol and is converted using our text to speech program. This message in turn is played to the caller, giving them the approximate time of the next bus arrival.
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Phone Answering Software Features
- Auto Attendant Features
- Custom Greetings and Recordings
- Music On Hold Features
- Voice Mail Options
- Client/Server Architecture
- 800 Number Phone Answering
- C or C++ library
- Visual Basic interface
- Extensive IVR software library of routines
- Database Access and Update
- Text To Speech Software (TTS)
- Mix Messages and Text
- Programming Wizard for Fast Development
- DNIS Controlled
- Multiple IVR Scripts
- Play Message and Prompt
- Interactive Voice Response Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record Caller Message and Store
- User Navigation and Selection
- Route Caller to Selected IVR Agent Groups
- Response Logging and Reports
Professional Programming Services
DSC offers complete phone application programming services using our professional and experienced staff. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.
Our highly experienced development staff have designed and programmed hundreds of different phone applications. This professional group can analyse your phone needs and design it to meet your requirements. Your phone application will answer your incoming calls according to the rules dictated by your business.
Phone Answering Systems
DSC can provide a complete, turnkey phone answering system for your call center. These modern PC based phone systems include a Windows PC with telecommunication boards from Intel / Dialogic.
When combined with our answering service software, these call answering systems can perform both inbound call distribution as well as outbound predictive dialing and voice broadcasting campaigns.
Our WIZARD phone system is an entry level call center system that supports from 1 to 48 analog phone lines.
If your call center requires more lines, our PACER phone system can be used to process phone calls using hundreds of digital phone lines.
Call Us Today
Contact DSC to learn more about our phone answering software and phone systems.
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