Contact Center Services
Contact Center Outsourcing and Development
Contact Center IVR and Voice Broadcasting
Database Systems Corp. (DSC) is a leading provider of Contact Center Technology including call center phone systems and software. DSC also offers contact center services using centers located in multiple locations.
Non profit organizations and businesses alike can reduce costs and improve service by using our inbound call center phone service and outbound voice messaging center.
Database has been developing computer software and system solutions since 1978 including our phone answering software - thus we are uniquely positioned to manage your call center campaigns saving your organization both time and money.
DSC can deliver comprehensive service quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide call center services and applications in a short period of time.
These contact centers can answer inbound phone calls using our own IVR (interactive voice response) software that can answer phone calls without an operator. Calls can be processed completely using this service or we can route these calls to your service representatives.
Voice Broadcasting Services
Our customer contact service center provides message broadcasting outsourcing that allows you to automatically deliver recorded phone messages to customers, employees or the general community in the event of an emergency situation.
Contact DSC to learn more about our business answering services and phone systems. To learn how to use our voice broadcasting services, click on the
Voice Broadcast Quick Tour. (Popups must be enabled on your browser).
Contact Center Phone Systems
Besides offering complete contact center outsourcing services, DSC offers both an affordable and expandable call center phone systems. This modern call center phone system includes a Windows PC with computer telephony boards from Intel / Dialogic.
When combined with our comprehensive call center software, these phone systems can perform both inbound call distribution as well as outbound message broadcasting campaigns.
The WIZARD system is our entry level Call Center Phone System that supports up to 48 analog phone lines.
If your call center requires more lines to process inbound and outbound calls, our PACER call center phone system can be used to process calls using hundreds of digital phone lines.
Call Us Today
Contact DSC for a FREE analysis and quote and to learn more about our contact center products and services.