Voice Message Broadcast Services and Systems
Database Systems Corp. (DSC) provides technology products and services for call centers including phone systems and application development services. Call outsourcing services from DSC include automated phone answering services and voice broadcasting services.
Sending calls to a large group of call recipients is a communications technique that is gaining popularity, particularly with targeted phone audiences such as clients or with members of a community during an emergency alert.
Commercial voice recordings can be sent to all of your clients or to a selected group of customers. Emergency messages can be delivered to community members in the event of a disaster that affects a large number of individuals.
Voice messages can be sent to both individuals and answer machines. If our voice broadcast system detects a busy signal or there is no answer, the recorded message can be scheduled for delivery at a later time.
Contact DSC to learn more about our how to send voice messages to your customers and community members.
How To Use Our Voice Message Services
Our online voice message delivery service is easy to use and it's secure. Once you've registered for our service, here are the simple steps required to send voice messages.
That's it. For an online tour of our phone service, visit our voice broadcasting demonstration page. If you are unable to use our online voice broadcast website, you can call our 800 number, record your message, select a saved list of call recipients, and initiate the broadcast.
- Create and upload one or more list(s) of call recipients.
- Record your voice message (either offline or using our 800 number).
- Push "Start" voice broadcast button.
Register Online For Voice Message Services
If you wish to use our voice broadcasting phone services, DSC is pleased to offer significant discounts when you use our Online Registration Form.
Start Calling In Just Minutes!. Using our new online signup lets you get started immediately with your calling campaign. Simply create an account and agree to our standard terms and conditions. Then download your list of phone numbers and record a message. We accept major credit cards and for as little as $25, you can begin calling. Its that simple!
- Create and save one or more list(s) of call recipients.
- Record your phone message (either offline or using our 800 number).
- Push "Start" broadcast button.
Customer Profile - U.S. Post Office
"The United States Postal Service® is an independent establishment of the Executive Branch of the United States Government. It operates in a businesslike way.
Today, the Postal Service™ delivers hundreds of millions of messages each day to more than 141 million homes and businesses."
The U.S. Post Offices in Columbus Ohio utilizes our voice message broadcasting services to contact postal employees in the event of an emergency. Emergency phone messages
are sent to employees notifying them of a facility shutdown or other emergency situation. Messages also are sent informing employees to contact their emergency center 800 number for specific information and instructions.
Types of Voice Messaging Campaigns
Sending voice messages can be far more than delivering a simple message to a group of call recipients. The following different types of voice message broadcasting are supported with our phone systems and outsourcing services:
- Voice Message Broadcast
- Basic call where the phone system dials from a list and sends a recorded voice message either to an individual, or to an answering machine and an individual. No person or agent is required to talk with the contacted party who in turn simply listens to the message.
This technique could be useful when you wish to provide basic information or announce an event, provide a reminder, or request an action from the contacted individual.
- Custom Voice Message Broadcasting
- Similar to a voice message broadcasting, but the phone system sends a unique recorded message based upon the number dialed. Unique information can be inserted into a basic voice message. Likewise the entire message could be unique for each number or based upon demographic items in the call list database. The message itself could be stored in the database.
- Voice Message Broadcasts with IVR Key Responses
- Expands the prior voice broadcasting technique by playing a message that gives the contacted individual options from which to select. Using IVR touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, being removed from the call list, leaving a voice message, or terminating the call.
Different voice messages can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of message dialing does not require that an agent be available to handle this call.
- Voice Message Broadcast and Call Transfer
- Similar to the prior calling technique but with the option to transfer the call to a third party. Again, using touchphone responses the contacted individual can request that the call be transferred to an outside agent. The phone system dials another number and when contact is made with the third party or different phone system, the call is transferred.
This is effective when the transfer party or organization is remote or not directly connected with your phone system and center.
- "Smart" Voice Message Broadcasting
- Call campaign blends voice broadcasting with predictive dialing and can produce very productive results. Voice messages are played to the called individual, and if the person expresses an interest in your product or service, the call can be routed immediately to a group of agents who are actively standing by to accept calls.
This type of call works well when a call center is behind the message broadcast campaign.
You have effectively transformed an outbound call center into a more productive inbound center with voice messaging.
Call Us Today
Contact DSC for a FREE analysis and quote and to learn more about how to send voice messages using our call center technology.