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Call Centers
Call Center Technology and Outsourcing Service
Call Center Phone Systems and Software
Database Systems Corp. (DSC) is a leading provider of Call Center Technology including automated phone systems and software. Additionally DSC offers contact management outsourcing services using multiple locations.
Our inbound call center automatically answers 800 number phone calls using our award winning interactive voice response (IVR) system that answers calls without an operator.
Our call centers also provide outbound dialing campaigns including voice broadcasting that allows you to automatically transmit recorded voice messages to customers, employees or the general community.
What Is A Call Center?
A call center can be generally defined as the following:
A call center is a centralized office used for the purpose of receiving and dialing a large volume of telephone calls with a common purpose or objective.
A call center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls can also be made through this center. In addition to a call center, collective handling of letters, faxes, and e-mails at one location is known as a contact center.
A call center is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network through local and remotely managed LANs. Increasingly, the voice and data pathways into the center are linked through a set of technologies called Computer Telephony Integration (CTI).
DSC provides multiple centers that ensure reliable service and high quality support. And as designers of our award winning IVR software, DSC is uniquely positioned to manage your inbound phone service campaigns saving your organization both time and money.
DSC can deliver comprehensive phone applications quickly - providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide custom phone applications in a short period of time.
Contact DSC to learn more about our automated phone answering services and voice broadcasting systems.
Call Center Phone Systems
DSC offers both an affordable and expandable automatic answering and voice broadcasting phone systems. This modern phone system includes a Windows PC with computer telephony boards from Intel / Dialogic.
When combined with our comprehensive call center software, these phone systems can perform both inbound call distribution as well as outbound message broadcasting campaigns.
The WIZARD system is our entry level Call Center Phone System that supports up to 48 analog phone lines.
If your call center requires more lines to process inbound and outbound calls, our PACER call center phone system can be used to process calls using hundreds of digital phone lines.
Call Center Software
Database has been a leading provider of call center software for several decades. Starting with our CRM (Customer Relationship Management) software that was developed for large organizations, DSC has been a pioneer in the development of this technology.
DSC now provides a full featured Softphone that works in conjunction with our call center phone systems. This call center software manages customer information and places it at the fingertips of your agents. Using screen pops and caller information, this extensive software can be embedded in your existing applications or can work with your web based software.
DSC also provides comprehensive call center IVR solutions and voice broadcast software and systems.
Call Center Outsourcing Services
DSC offers both inbound and outbound Call Center Outsourcing services at our multiple call center locations. These services automatically answer calls and broadcast phone messages.
Our Inbound Call Center processes phone calls using our award winning interactive voice response (IVR) system that processes incoming calls without an operator.
Our outbound calling services include voice broadcasting that allows you to automatically transmit voice messages to customers, employees or the general community.
Call Us Today
Contact DSC for a FREE analysis and quote and to learn more about our phone systems, software and services.
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