Night Answering Solutions
Automatically Answer Calls After Hours
After Hours Answering Service and Systems
Database Systems Corp. (DSC) offers automatic phone answering systems and outsourcing services for small to large organizations.
Our business phones include our PACER and WIZARD call processing systems with IVR and ACD features and capability. These phone systems and services are ideally suited to perform after hours business answering services and process overflow calls.
Our automatic call routing software distributes inbound phone calls based upon the number dialed. An Interactive Voice Response (IVR) program can process these phone calls by playing recorded messages including information extracted from databases and the internet. The IVR can potentially route calls to either in-house service agents or transfer the call to an outside extension.
This IVR software acts as an automatic phone answering system that can perform night answering services, collecting useful information from a caller when your employees and agents are unavailable to handle these calls.
These business phone systems give your organization a 24 by 7 capability, providing around-the-clock information to your callers.
Call processing centers in particular can become more productive by letting the phone system gather caller information, verify caller identity, and if necessary determine the best method of routing a call.
Contact DSC to learn more about our phone answering solutions.
For a complete list of phone system features, please visit our phone features web page.
Customer Profile - HTH Worldwide
"HTH Worldwide is a leader in helping world travelers gain access to quality healthcare services all around the globe. HTH combines ongoing research, a contracted global community of physicians and hospitals, advanced Internet applications, and wide experience in international health insurance to ensure customers' health, safety and peace of mind." - www.hthworldwide.com
HTH Worldwide uses our automated 800 phone answering service to route phone calls whenever there is a request for emergency transport services. Calls are answered and routed to the U.S. (with Paris as a backup) during the weekdays, whereas after hours and weekend calls are immediatedly routed to Paris.
Automatic Call Distribution Feature
Calls processed by our phone systems can be automatically routed based upon the number called (DNIS) and the date and time of day. Using our Event Scheduler, different actions can occur based upon these general parameters. Our Automatic Call Distributor (ACD) checks the dialed number against these user defined events and takes the appropriate action.
Actions could include any of the following:
Using our IVR software, virtually any type of processing can occur. This could be information gathering or dissemination, order processing, survey sampling, etc. The options are virtually limitless.
- Send calls to Voicemail
- Play a recorded message
- Route call to a specified agent group
- Transfer call to an outside line
- Invoke a custom IVR program (with special prompts and routing)
Phone Answering Software
ACD and IVR software from Database Systems Corp is the foundation of our night answering solutions.
Our IVR can process incoming phone calls by playing recorded messages including information extracted from a database or from the internet. These IVR and ACD systems can potentially routes calls to either in-house service representatives or transfer the caller to an outside extension.
Our ACD and IVR enhance our call center phone system's other robust features of predictive dialing, voice broadcasting, and digital call recording.
Call Us Today
Contact DSC to learn more about our after hours answering systems and services.