Database Systems Corp.
Agents Handling Inbound and Outbound Calls
Database Systems Corp. (DSC) is a leading provider of call processing phone systems and software. This call center technology include functions such as the ability to perform inbound call answering while simultaneously processing outbound calls.
DSC phone systems operate in dedicated call centers or in a business or customer service call processing environment. Features include voice broadcasting and interactive voice response call handing.
What Is Call Blending?
"Call Blending is the ability of agents to simultaneously make outbound calls and receive inbound calls on one system - without doing anything such as logging on or off the system.
To obtain technical information about the DSC call blending feature, please visit our online IVR software manual and user guide.
The mechanics are like this: when inbound volume is low, agents are busy placing outbound calls to customers; as volume increases, the system transfers the agents to the inbound work team; then, as volume decreases, it moves them back to the outbound calling job. The system does the work, the agent does the talking, productivity increases and so do customer service levels."
Contact DSC to learn more about our call center phone systems including our call blending solutions.
For a complete list of phone system features, please visit our phone features web page.
Call Blending Features
- Custom greeting based upon DNIS or ANI
- Route calls to remote offices
- Distribute calls to work at home employees
- Intelligent skills based routing
- Prioritized call routing
- DNIS assignment of agent groups
- GUI interface
- Unlimited number of agent groups
- Custom messages for each DNIS
- Web call backs
- Multimedia support (email, chat, inbound, outbound calls)
- Alarms for callers in queue
- Call-back message support
- Customizable agent screens
Conference Call Information
Contact DSC to learn more about our phone systems and conference calling services.