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Automated Answering Service and Systems
Database Systems Corp. is a leading provider of call center products including phone systems and automated answering services. DSC provides these services using our multiple location call centers.
Automated answering services from DSC are provided using our award winning IVR (interactive voice response) software that answers phone calls without an operator. Inbound phone calls are automatically answered using our service and these calls can be routed to your service representatives.
To accomplish this, our IVR programmers can deliver comprehensive phone applications - providing you with complete answering services quickly and economically. Our experienced staff can develop a custom call answering service application that interacts with your web services as well as external databases.
Contact DSC to learn more about our automated answering services and automated phone answering systems.
Arlington Transit
ART - Arlington Transit operates within Arlington County, Virginia, supplementing Metrobus with smaller, neighborhood-friendly vehicles and providing access to Metrorail and Virginia Railway Express (VRE). Most of ART's state-of-the ART buses operate on clean-burning natural gas; all have climate control to keep you comfortable and dependable schedules to keep you on time." - www.commuterpage.com
ART uses DSC's IVR software which features XML message service to assist commuters waiting for bus service.
While waiting for bus service, callers can use their cell phone to call an 800 number published at a bus stop. Callers enter the bus stop number on the phone keypad and DSC's automated answering service sends a query to a central dispatch website retrieving information about the next bus to arrive at this particular stop. Data is pushed to our phone system using VXML protocol and is converted using our text to speech program. This message in turn is played to the caller, giving them the approximate time of the next bus arrival.
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What We Provide
Our call center service is more than just a simple call answering service. DSC can provide the following features that are not available with most outsourcing providers:
- Your Own Toll Free Number
- 800 Phone Service
- Optional Professional Voice Prompts
- Unlimited Menu Selection By Caller
- Simple To Complex Caller Routing
- Complex Outside Phone Dialing Rules
- 750 Minutes Of Call Time Included
- Database Access and Update
- Website and Server Data Access
- Text To Speech Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Realtime Update
- Much More....
Call today to learn more about this full featured service that is affordable to virtually any business or organization that requires professional 24 hour automatic call answering services.
Automated Answering Systems
Besides offering this comprehensive outsourcing service, DSC can provide a turnkey call answering phone system for your phone center. These modern PC based phone systems include a Windows PC with telecommunication boards from Intel / Dialogic.
When combined with our CTI (computer telephony integration) phone software, these call answering systems can perform both inbound call distribution as well as outbound predictive dialing and voice broadcasting campaigns.
Our WIZARD call answering system is an entry level phone system that supports from 1 to 48 analog phone lines.
If your inbound call center requires more lines, our PACER call answering system can be used to process inbound calls using hundreds of digital phone lines.
Call Us Today
Contact DSC to learn more about our automated answering services and systems.
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