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ACDS
Automatic Call Distribution System
ACD Systems and Software
Database Systems Corp. (DSC) is a leading provider of computer telephony systems and technology including Automated Call Distribution Systems (ACDS) and phone software.
What Is An ACDS?
ACDS stands for Automatic Call Distribution System.
"In computer telephony, an ACDS (Automatic Call Distributor System) is a phone application program that automatically distributes phone calls to a specific group of agent work stations."
Automated Call Distribution is a technology that intelligently routes incoming phone calls when they are answered by a computer phone system.
ACD systems generally process incoming phone calls on a first come / first serve basis. However, intelligent ACDs such as those provided by DSC can route calls based upon caller identification, dialed number, time of day, and custom defined parameters established in an IVR (Interactive Voice Response) program script. Some ACD / IVR solutions enable input and responses to be gathered using voice recognition programs.
Contact DSC to learn more about our automated call distribution systems (ACDS) and phone software.
ACDS Software
DSC provides a robost software library for organizations that require complex ACD and IVR development.
This ACD software development toolkit allows C/C++ programmers to create IVR applications on a wide range of Linux, Unix and Windows servers. Most IVR systems are built into the phone system or are self contained programs running on a separate system. PACER and WIZARD IVR systems operate in a client/server environment.
You can design and develop your own phone applications using this comprehensive software toolkit. Alternatively, DSC can provide you with a custom phone application.
These applications can be easily ported to our digital phone system when your call volume requires a larger system.
ACD System Features
- Intelligent skills based call routing
- Route calls to remote agents
- Prioritized call routing
- DNIS assignment of agent groups
- GUI interface
- Unlimited number of agent groups
- 800 answering services
- Custom messages for each DNIS
- Call queuing and call routing
- Web call backs
- Multimedia support (email, chat, inbound, outbound calls)
- Alarms for callers in queue
- Call-back message support
- Customizable agent screens
ACDS Information
Contact DSC to learn more about our ACDs and other products and ACD services.
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