ACD virtual phone system
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call centers

Virtual Phone System
System Automatically Answers and Routes Calls

Virtual Phone Systems And Services

virtual phone Database Systems Corp. (DSC) is a leading provider of computer telephony and call center technology including phone systems and CTI software.

Besides providing our clients with turnkey phone systems, DSC systems are used at our own call centers to provide our clients with hosted call services including virtual phone answering services.

What Is A Virtual Phone System?

The following is one definition of a virtual phone system:

    "A virtual phone system is a hosted or remote phone system and service whereby a company's phone operations reside in an external center. Phone calls are answered in a manner that clients and callers are unaware of the remote nature of this system or service.

    Examples include the automatic answering of a company's toll free phone number with an IVR that prompts the caller for the department or extension of an individual. When the caller's information is obtained, the virtual phone system transfers the caller to an extension via a remote connection or transfer."
DSC provides phone systems operating in call center environments that can automatically distribute phone calls to remote locations or individuals. This is also commonly referred to as virtual call center. Our virtual phone systems can answer your calls automatically, route them internally using our IVR technology, automatically provide needed information from your database or websites, or connect the caller to your employees. This service can be accomplished without a major investment in phone equipment and telecommunication services.

Contact DSC to learn more about our virtual phone services and systems.

Virtual Phone Services

Besides offering a state-of-the-art phone system, DSC provides virtual phone answering services at our multiple call center locations.

Custom phone applications can be designed and developed quickly using our professional staff of phone application developers. Using our own technology and call centers, we can provide an 800 number that is automatically answered by our virtual phone system. Information extracted from the internet or your own databases can be provided to the caller based upon touch-phone key responses.

Our service can likewise route calls to one of your representatives through an outbound transfer. Complete online reports and graphs are available as a standard part of this service.

Virtual Phone System Features

virtual phone system

  • 24 hour a day operation
  • Same greeting to all callers
  • Custom greeting based upon DNIS or ANI
  • Route calls to remote offices
  • Distribute calls to work at home employees
  • Intelligent skill based call routing
  • Prioritized call routing
  • DNIS assignment of agent groups
  • GUI interface
  • Unlimited number of agent groups
  • Custom messages for each DNIS
  • Web call backs
  • Multimedia support (email, chat, inbound, outbound calls)
  • Alarms for callers in queue
  • Call-back message support
  • Customizable agent screens

Virtual Phone System Information

Contact DSC to learn more about our virtual phone systems and services.