ACD Call Center Services
Database Systems Corp. (DSC) is a leading provider of contact center technology including automated call distribution (ACD) phone systems and computer telephony software, including ACD phone services.
DSC provides call processing phone services from our secure data center that can automatically answer calls and distribute these calls to remote agents and work from home employees.
Call center representatives no longer need to work at one central location. With today's modern workforce using mobile telecommunications and technology, your call handling phone agents can work from anywhere.
An ACD service generally processes incoming phone calls on a first come / first serve basis. However, intelligent ACD services such as those provided by DSC can route calls based upon caller identification, dialed number, time of day, and custom defined parameters established in an IVR (Interactive Voice Response) program script.
Contact DSC to learn more about our ACD services and automatic call distribution phone systems.
Phone Adviser - Ankida
"Our goal is to help you find peace, answers, questions, serenity, work, happiness, inner love, growth or whatever you seek, as long as it brings no harm to anyone else. At ANKIDA there is no room for judging others, and all are welcome with laughter and love. There is a particular fondness here for ancient history, almost all sciences and people who want to deal with others who enjoy being trustworthy and warm." - www.ankida.com
Ankida provides phone coaching solutions to its customer utilizing our advanced call center technology and ACD service center to process incoming calls from customers. Subscribers call Ankida's 800 number which is answered by our phone service. Callers are connected to Ankida specialists based upon the needs identified by the callers. Complete database, phone and call accounting services are provided by DSC.
ACD Service Features
- Route calls to local and remote agents
- Intelligent skills based routing
- Prioritized call routing
- DNIS based assignment to agent groups
- GUI interface
- Unlimited number of agent groups
- 800 answering services
- Custom messages for each DNIS
- Call queuing and call routing
- Web call backs
- Multimedia support (email, chat, inbound, outbound calls)
- Alarms for callers in queue
- Call-back message support
- Customizable agent screens
ACD Call Center Information
Contact DSC to learn more about our ACD phone services and call answering solutions.