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Call Center Technology
Phone Systems and Outsourcing Services
IVR and Voice Broadcast Solutions
Database Systems Corp. (DSC) is a leading provider of call center technology which includes automated phone systems as well as call center outsourcing phone services.
Our phone systems are state-of-the-art computer telephony integration systems that include IVR (interactive voice response) and voice broadcasting features.
History Of Success
Since 1978, DSC has been providing its customers with computer technology software and systems. These clients include international corporations, governments, educational institutions, local communities, and small businesses alike. From database design to complete computer system and phone system integration, our products have met or exceeded the expectations of our clients.
Contact DSC to learn more about our call center products and services.
Database Systems Corp. Technology
Database Systems Corp. is unique in that we provide call center phone systems and outsourcing services. Combine this with our experienced application development team, we can deliver both off the shelf solutions and customized turnkey applications.
Phone Systems
To deliver phone applications and services, DSC has developed two series of phone systems. These systems are used exclusively at our own call centers and are provided directly to our clients.
Our computer telephony software and systems support as few as four analog phone lines to hundreds of digital lines.
Call Center Outsourcing Services
DSC provides phone services including IVR outsourcing and voice broadcasting service at our own managed call centers. These centers provide secure and redundant enviroments for the maximum protection of our outsourcing clients. From small calling campaigns to projects that require broadcasting millions of calls, our call outsourcing center can do the job!
Application Development Services
DSC has a proven record of delivering successful phone applications in a wide variety of industries.
This success can only be achieved through the dedication and skill of our application development team.
Our professionals are experienced in the development of virtually any type of inbound and outbound call application.
For a listing of some of our applications and clients, please visit our IVR applications and voice broadcast applications web pages.
Computer Telephony Products
Computer Telephony Integration (CTI), is a concept that enables computers to know about and control phone functions such as making and receiving voice, fax, and data calls.
The integration of telephone software and computer systems is a major development in the evolution of the automated office.
DSC is a leading provider of computer telephony phone systems and software. Our call center softphone places shared telephony functions on the user's desktop.
Interactive Voice Response
Interactive Voice Response (IVR) automates the personal interaction of telephone callers with the computerized phone system.
Automated phone systems have used voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries are gathered from the caller to collect information and navigational data.
Database Systems Corp. has developed an award winning IVR phone system that includes our extensive IVR software development library. Using this technology, our experienced staff can develop IVR applications quickly for both turnkey IVR systems or when using our IVR outsourcing services.
Voice Broadcasting
Voice broadcasting is a mass communications technique that can send phone messages by computer to hundreds or thousands of call recipients at once. This technology has both commercial and community applications such as notification and call reminders.
DSC is a pioneer in the development of voice broadcasting systems and in providing voice message broadcasting services. To take an online tour, visit the voice broadcasting demonstration webpage.
Also please view the sample voice broadcasting reports webpage.
Automatic Call Distribution Systems
Included with our call center phone system is a sophisticated ACD (automatic call distribution) and call routing feature. This full featured call distribution system intelligently routes phone calls based upon called number, caller ID, time of day and other custom criteria.
Calls can be processed in the order in which the calls are received using our automated call distribution system or based upon other business rules. These calls can then be processed using our IVR software or transferred to a phone representative. Phone agents can be local (connected directly to the phone system) or remote, working from various offices or from home.
Answering Services
Database Systems Corp. provides automatic call center phone services including answering services and solutions. DSC offers complete automatic phone answering services using our multiple, secure call centers. Inbound calls are processed using our "Smart" interactive voice response (IVR) software that answers calls without an operator.
Groups and organizations looking to reduce costs and to improve their customer service can now contract their call answering requirements at our automated center.
Contact Us Today
Contact DSC for a FREE analysis and quote and to learn more about our call center services and phone systems.
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