Computer Telephony Integration
CTI Phone Systems and CTI Software
Database Systems Corp. is a leading provider of computer telephony integration technology. DSC offers CTI software and phone systems as well as outsourcing call center services that employ CTI technology. Inbound phone calls are processed using our interactive voice response (IVR) software that answers calls without an operator. Calls can be processed completely using this service or we can route these calls to your operators or service representatives.
CTI (Computer Telephony Integration), is a concept that enables computers to control and manage phone functions. These include placing and answering voice, fax, and data calls. The integration of phone software and computer systems is a major development in the evolution of the automated office. DSC is a demonstrated leader in providing fully integrated CTI phone systems and software. Our CTI softphone places telephone functions at the user desktop.
Contact DSC to learn more about our CTI software and phone systems.
CTI Phone Systems
DSC offers both an affordable and expandable CTI phone system. This modern phone system includes a Windows PC with computer telephony boards from Intel / Dialogic.
When combined with our full-featured CTI phone software, these phone systems can perform both inbound call routing as well as outbound voice broadcasting and auto dialer campaigns. Some of the CTI features supported by this phone are auto dialing, automatic call distribution, interactive voice response, caller ID recognition, etc.
The WIZARD system is our entry level CTI phone system that supports up to 48 analog phone lines.
If more lines are required, our PACER phone system can be used to process both inbound and outbound calls using hundreds of digital phone lines.
Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system.
This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our call center phone system with the custom functionality of your Windows, Unix or Web applications.
Data collected by our ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our CTI software.
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Contact DSC for a FREE analysis and quote and to learn more about our CTI products and services.