voice broadcasting documentation Station Configuration
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Voice Broadcast User Guide
Station Configuration

Voice Broadcast User Guide

CONFIGURATION MENU - Station Configuration

voice broadcasting

Music On Hold Configuration

If the WIZARD phone system requires music on hold when the IVR program is waiting to connect the caller to another number (or while performing other functions that may take time to complete), a station card is required. This card must be configured for Music On Hold (currently the minimum station card has 8 slots available). You can define which of the 8 lines is to be used for Music On Hold.

voice broadcast user guide

In the above example, the 8th line (108) is defined for Music On Hold and is connected to your audio device for this purpose. The audio device can be a CD player, radio, or a recorder with a custom message.

The other options listed in this dialog box are for configuring call agents and supervisors that are connected to the WIZARD phone system. They are not required for stand-alone WIZARD IVR and Voice Broadcasting operations.

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