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Phone Answering System
Automatic Call Center Phone Systems
IVR Phone Answering Systems
Database Systems Corp. (DSC) offers automatic phone answering systems and platforms for small to large organizations.
Our business phone systems include our PACER and WIZARD call center solutions with IVR features and capability.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.
This IVR software acts as an automatic 800 phone answering system that collects useful information from a caller before the call is processed or transferred to an agent.
Our IVR Phone Answering Software could fulfill the caller’s request without a transfer.
Our business phone system gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available.
Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity, and if necessary determine the best service representative to handle this request using our interactive voice response technology.
Contact DSC to learn more about our phone answering systems.
Phone Answering Systems
DSC can provide a complete, turnkey phone answering system for your call center. These modern PC based phone systems include a Windows PC with telecommunication boards from Intel / Dialogic.
When combined with our Answering Service Software, these call answering systems can perform both inbound call distribution as well as outbound predictive dialing and voice broadcasting campaigns.
Our WIZARD phone system is an entry level call center system that supports from 1 to 48 analog phone lines.
If your call center requires more lines, our PACER phone system can be used to process phone calls using hundreds of digital phone lines.
Call Us Today
Contact DSC to learn more about our phone answering systems and services.
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