Answering Service Software
IVR Software and Phone Systems
Answering Service Software and Systems
Database Systems Corp. is a leading provider of call center products including phone systems and answering services. DSC provides these services using our multiple location call centers.
Answering service software from DSC is provided using our IVR (interactive voice response) phone systems and IVR software. Inbound phone calls are automatically managed using this comprehensive software. Calls can be automatically processed or these calls can be routed to your service agents.
To accomplish this, our experienced applications programmers can deliver phone applications quickly and economically - providing you with complete phone applications in a timely fashion. Our experienced staff can develop a custom call answering service application that interacts with your web services as well as external databases.
Contact DSC to learn more about our answering service software and automated phone answering systems.
Custom Software Features
- Client/Server Architecture
- C or C++ library
- Visual Basic interface
- Extensive IVR software library of routines
- Database Access and Update
- Text To Speech Software (TTS)
- Mix Messages and Text
- Programming Wizard for Fast Development
- DNIS Controlled
- Multiple IVR Scripts
- Play Message and Prompt
- Interactive Voice Response Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record Caller Message and Store
- User Navigation and Selection
- IVR Voice Mail
- Route Caller to Selected IVR Agent Groups
- Response Logging and Reports
Phone Answering Systems
DSC can provide a complete, turnkey phone answering system for your call center. These modern PC based phone systems include a Windows PC with telecommunication boards and Dialogic IVR software from DSC.
When combined with our answering service software, these call answering systems can perform both inbound call distribution as well as outbound predictive dialing and voice broadcasting campaigns.
Our WIZARD phone system is an entry level call center system that supports from 1 to 48 analog phone lines.
If your call center requires more lines, our PACER phone system can be used to process phone calls using hundreds of digital phone lines.
Call Us Today
Contact DSC to learn more about our answering service software and call center phone systems.