Automatic Telemarketing Phone Services
Outbound Telemarketing Services
Database Systems Corp. is a leading provider of telemarketing technology including call center software and computer phone systems. DSC also offers automatic telemarketing services using our secure call center located in Arizona.
These call centers can answer inbound phone calls using our award winning interactive voice response (IVR) software that answers calls without an operator. Calls can be processed completely using this service or we can route these calls to your operators or service representatives.
Our call center service center provides voice message broadcasting that allows you to automatically blast a recorded phone message to customers, employees or the general community in the event of an emergency situation.
Non profit organizations and businesses alike can reduce costs and improve service by using our inbound call center phone service and outbound voice messaging center. Database has been developing computer software and system solutions since 1978 including our phone answering software - thus we are uniquely positioned to manage your call center campaigns saving your organization both time and money.
DSC can deliver comprehensive service quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide call center services and applications in a short period of time.
Contact DSC to learn more about our telemarketing answering services and phone systems.
Outbound Telemarketing Using Voice Broadcasting
Voice broadcasting is a telemarketing technique that broadcasts pre-recorded phone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community applications. Phone messages can be sent to customers in bulk fashion or can be delivered to community members in the event of an emergency.
Our voice broadcast outsourcing services can be managed directly using our secure website. Phone lists and voice recordings can be downloaded via the web to our call center and your phone campaign can be started online as well. For emergency voice broadcasting, we even provide an 800 number to call to initiate an emergency broadcast to your employees or community.
Outbound Telemarketing Dialing Techniques
Our outbound telemarketing dialer calls numbers from a computer managed phone list. The DSC autodialer delivers messages to individuals or answering machines or can distribute the calls to live operators.
There are several types of telemarketing autodialing techniques that are supported by our contact center phone systems.
Besides voice broadcasting which is describe above, the following telemarketing autodialer techniques are used in conjunction with "live" phone agents. These agents are either local to the contact center or can be working from home or in remote locations.
- Preview Dialing allows your service representatives to view the call information prior to the call being placed.
The agent can decide not to initiate the call.
- Progressive Dialing passes the call information to the agent at the same time the number is being dialed by the phone dialer.
The agent usually has a few seconds to view the call information, but cannot stop the call process.
- Predictive Dialing is more sophisticated because the phone dialer
automatically calls several numbers and only passes a call to your agent when a person has been contacted. This eliminates busy signals, answering machines, etc.
- Smart Message Dialing places calls, plays recorded messages and prompts, and passes the calls to your agents only when the called individual
requests a contact.
Call Us Today
Contact DSC for a FREE analysis and quote and to learn more about our telemarketing products and services.