| CSR ID |
CSR Name |
Login Duration |
Current Status (Duration) |
On Call |
Waiting |
Control Options |
| 10001 |
Ryan |
1 hr 28 mins |
Waiting for call (3 mins 53 sec) |
N/A |
3 mins 53 sec |
Logout
|
| 10003 |
Jena |
1 hr 34 mins |
Waiting for call (2 mins 45 sec) |
N/A |
2 mins 45 sec |
Logout
|
| 10005 |
Mike |
3 hr 32 mins |
Talking (7 mins 36 sec) |
7 mins 36 sec |
N/A |
Logout
|
| 10021 |
Brett |
1 hr 38 mins |
Dialing (23 sec) |
23 sec |
N/A |
Logout
|
| 10031 |
Amy |
5 hr 04 mins |
Talking (8 mins 14 sec) |
8 mins 14 sec |
N/A |
Logout
|
| 10301 |
Tiffany |
1 hr 16 mins |
Waiting for call (3 mins 31 sec) |
N/A |
3 mins 31 sec |
Logout
|
| 20001 |
Jack |
6 hr 53 mins |
Caller on hold (45 sec) |
12 mins 19 sec |
N/A |
Logout
|
| 30041 |
Ann |
2 hr 33 mins |
Caller on hold (45 sec) |
5 mins 45 sec |
N/A |
Logout
|
|